My Little Camper Tenerife

Terms and conditions

GENERAL RENTAL TERMS AND CONDITIONS

My Little Camper Tenerife

1. PRICES AND BOOKINGS

Bookings must be made exclusively through the My Little Camper Tenerife website.

To confirm a booking, a payment equal to 20% of the total rental amount must be made by credit or debit card at the time of booking.

A reservation will not be considered confirmed until the payment has been successfully processed.

The remaining 80% of the rental amount must be paid during the check-in process and before the vehicle is handed over.

Published prices may be supplemented by optional services such as final cleaning, laundry service, water tank refill, additional driver or upgraded insurance coverage.

Any bank charges, transfer fees, currency exchange costs or expenses resulting from payments made through banks located outside the European Union shall be borne entirely by the guest.

2. VEHICLE PICK-UP AND RETURN

All campervans must be collected and returned in San Isidro, next to McDonald’s.

Check-in hours

  • From 3:00 PM to 8:00 PM.

Check-out hours

  • From 9:00 AM to 12:00 PM.

If guests wish to check in after 8:00 PM or check out before 9:00 AM, they must notify us in advance.

In such cases, My Little Camper Tenerife will provide a secure lockbox with a combination code for key collection or return.

The physical handover of the vehicle and the in-person inspection may take place later during normal business hours.

The guest shall be responsible for the vehicle from the moment the keys are collected until they are returned using the agreed return procedure.

Guests are advised to allow at least 1 hour and 30 minutes between their flight arrival time and the scheduled check-in time.

Any delays should be communicated as soon as possible.

Delay penalties:

  • More than 15 minutes late without prior notice: €20.

  • Significant delays affecting the organisation of the handover may result in additional justified charges.

Transport from the airports

Tenerife South Airport

  • Taxi to San Isidro.

  • Direct bus service to San Isidro.

Tenerife North Airport

  • Bus 343 connecting both airports.

  • Then public transport or taxi to San Isidro.

3. CLEANING AND VEHICLE CONDITION

The cleaning service is completely optional.

Some guests prefer to clean the campervan themselves to save money, while others prefer the convenience of purchasing the cleaning service.

If the cleaning service is not purchased, the campervan must be returned in exactly the same clean and hygienic condition in which it was delivered.

To assist guests, we provide a detailed cleaning guide with instructions and recommended locations:

https://mylittlecampertenerife.com/en/guide-for-cleaning-and-preparing-the-campervan/

The complete process usually takes approximately 1 hour and 30 minutes.

Penalties:

  • Campervan returned without the required cleaning: €100.

  • Campervan returned partially cleaned or insufficiently cleaned: €30.

These amounts may be deducted from the security deposit.

4. SECURITY DEPOSIT

A security deposit of €500 will be pre-authorised and blocked on the credit or debit card used for the booking or provided during the online check-in process.

The deposit serves as a guarantee for compliance with the rental agreement and to cover possible damages, penalties, extraordinary expenses or breaches of these terms and conditions.

Once the rental has ended and the vehicle has been inspected, My Little Camper Tenerife will initiate the release of the deposit.

The actual time required for the funds to become available again depends solely on the guest’s bank.

My Little Camper Tenerife may carry out a detailed inspection of the vehicle in the days following its return.

If damages, defects, breakdowns or incidents that could not reasonably be detected during check-out are later discovered, the guest shall remain responsible and the corresponding charges may be applied against the deposit.

If any damage, incident, pending fine, contractual breach or violation of these terms and conditions is detected during or after the rental period, My Little Camper Tenerife reserves the right to retain all or part of the deposit until the matter has been fully clarified and resolved.

In the event of an accident, pending repair estimates, fines not yet officially issued or any situation preventing the immediate calculation of costs, the deposit may remain blocked until sufficient information is available.

If the total amount of damages, repairs, penalties or expenses exceeds the deposit amount, the guest agrees to pay the difference by bank transfer within 7 days of receiving the relevant supporting documentation.

If the card belongs to a bank outside the European Union or operates in a currency other than Euro, all related banking fees, exchange costs or transaction expenses shall be borne by the guest.

5. AUTHORISED DRIVERS

The minimum age to rent any of our campervans is 25 years.

All drivers must hold a valid driving licence with a minimum of 2 years’ driving experience.

Only drivers authorised and identified in the rental agreement may drive the vehicle.

6. INSURANCE AND COVERAGE

Basic Coverage

Included in the rental price.

Includes:

  • Third-party liability insurance.

  • Roadside assistance.

  • 200 km per day.

  • One authorised driver.

Does not include:

  • Damage to the vehicle.

  • Damage to the camper conversion.

  • Damage to interior equipment.

  • Glass damage.

  • Tyre damage.

  • Additional driver.

The guest expressly agrees to assume full responsibility for any damage caused to the vehicle, camper conversion or equipment during the rental period.

If repair costs exceed the €500 security deposit, the guest agrees to pay the difference by bank transfer within 7 days of receiving the corresponding documentation.

Extra Coverage

  • €12/day.

  • €900 excess.

  • Additional driver included.

  • Glass coverage included.

  • Tyre coverage included.

  • Unlimited mileage.

Premium Coverage

  • €18/day.

  • €500 excess.

  • Additional driver included.

  • Glass coverage included.

  • Tyre coverage included.

  • Unlimited mileage.

What is the excess?

The excess is the maximum amount for which the guest is financially responsible in the event of covered damage.

  • Extra Coverage: maximum liability of €900.

  • Premium Coverage: maximum liability of €500.

7. MILEAGE

Basic Coverage includes a maximum of 200 kilometres per day.

We consider this mileage more than sufficient to explore Tenerife and visit the island’s main attractions.

Extra and Premium Coverage include unlimited mileage.

8. PETS

Pets are only permitted with prior approval from My Little Camper Tenerife.

The campervan must be returned free of pet hair, odours, stains or any other signs of pet presence.

If specialised cleaning or deodorising treatment is required, the full cost shall be borne by the guest.

9. NO SMOKING POLICY

Smoking and vaping are strictly prohibited inside all campervans.

If specialised cleaning is required to remove odours or residue caused by smoking or vaping, the full cost shall be borne by the guest.

10. TRAVEL TO OTHER ISLANDS

Travel to other Canary Islands requires prior approval from My Little Camper Tenerife.

The guest acknowledges that any breakdown, accident or incident occurring outside Tenerife may result in longer repair times and reduced assistance options.

My Little Camper Tenerife does not guarantee replacement vehicles, alternative accommodation or on-site assistance outside Tenerife.

11. FINES AND PENALTIES

The guest shall be responsible for all fines, penalties, toll charges or expenses resulting from offences committed during the rental period.

The guest agrees to identify the responsible driver whenever required by the relevant authorities.

An administrative fee of €30 shall apply for each fine or penalty processed by My Little Camper Tenerife.

12. LOST PROPERTY

My Little Camper Tenerife shall not be responsible for personal belongings left inside the vehicle.

If lost items are located and the guest requests their return, they may be shipped at the guest’s expense, including packaging and shipping costs.

13. PROHIBITED USE OF THE VEHICLE

The following activities are strictly prohibited:

  • Driving under the influence of alcohol or drugs.

  • Participating in races, competitions or sporting events.

  • Driving on terrain unsuitable for conventional vehicles.

  • Allowing unauthorised persons to drive the vehicle.

  • Subletting the vehicle.

  • Using the vehicle for unauthorised commercial activities.

14. CANCELLATIONS AND MODIFICATIONS

Cancellation or modification requests must be made using the same communication channel through which the booking was made.

If the booking is cancelled at least 15 days before the scheduled start date, the booking deposit will be refunded in full.

Force Majeure

In cases of force majeure duly supported by documentation, such as serious illness, hospitalisation, death of a close family member, government travel restrictions or similar circumstances, guests may choose between:

  • Rescheduling the booking.

  • Receiving a full refund.

Any official or reasonable supporting document shall be accepted.

Vehicle Replacement Policy

My Little Camper Tenerife reserves the right to replace the booked vehicle with a superior vehicle at no additional cost.

If only a lower-category vehicle is available, the guest may either accept the replacement and receive a refund of the price difference or cancel the booking and receive a full refund.

15. VEHICLE AVAILABILITY

Vehicle availability may be affected by breakdowns, accidents or other unforeseen circumstances.

My Little Camper Tenerife will make every reasonable effort to minimise inconvenience caused by such situations.

Our current fleet consists of Abriguitos, Federica, Chicharrera, Medanera and Tejita.

16. BREAKDOWNS AND MECHANICAL ISSUES

Our vehicles are carefully maintained and regularly serviced.

However, like any vehicle, they may experience unexpected breakdowns or mechanical issues.

My Little Camper Tenerife will make every reasonable effort to resolve any issue as quickly as possible and minimise disruption to the guest’s holiday.

Due to the nature of second-hand vehicles and circumstances beyond our control, we cannot guarantee the complete absence of breakdowns or mechanical incidents during the rental period.

17. ACCEPTANCE OF TERMS

By making a booking, making a payment, completing the check-in process or signing the rental agreement, the guest confirms that they have read, understood and accepted these Terms and Conditions in full.

18. APPLICABLE LAW

These Terms and Conditions shall be governed by Spanish law.

Any dispute arising from the rental agreement shall be resolved in accordance with the applicable laws of Spain.