Pick-up and Drop-off Times:
Pick-up and drop-off times are set according to the base rate or selected additional services:
Base Rate:
- Check-in will be at 15:00 at the entrance of El Médano (see location on Google Maps).
- Check-out will be at 12:00 at the same location.
- To get from San Isidro to El Médano, you can take bus 408 or a taxi for 8€, with a journey time of approximately 5 minutes.
Extra Service:
- Check-in will be at 15:00 in San Isidro (see location on Google Maps).
- Check-out will be at 12:00 in El Médano (see location on Google Maps), and then you will return to San Isidro.
- If you wish to extend the check-in or check-out times, this must be requested in advance to check availability. This service has an additional cost of 10€ per extra hour.
Transportation Option:
- From the North Airport: You can take bus number 20 to the Intercambiador de La Laguna, and then take bus number 408 to El Médano.
- From the South Airport: Bus number 415 directly connects to San Isidro.
Deposit and Return Conditions:
The deposit is a sum of money (500€ in cash) given upon receiving the van to ensure it is returned in the same condition it was delivered. We are understanding and know that minor scratches or small damages, like paint damage from a small stone on the asphalt, will not be charged. However, these are the points we consider when picking up the van:
Punctuality: We ask that you respect the check-in and check-out times. We recommend leaving 1 hour and 30 minutes between your arrival at the airport and the check-in time. If there is a delay of more than 15 minutes from the agreed time, an additional fee of 20€ will be charged. If the delay exceeds one hour, an extra night will be charged.
Diesel: At check-in, a photo will be taken to verify the fuel level. The van must be returned with a full tank or the same fuel level as at the time of delivery. If the tank is not filled or forgotten, the corresponding cost for the difference will be charged.
Damages to the Van (Exterior and Interior): We understand that the van is not a 4×4 and should not be driven on unpaved roads without care. The insurance covers all damages except those caused by improper use (such as accidents or driving on unsuitable roads). If damage occurs due to improper use, the repair cost will be covered by the deposit, always with a submitted invoice. If the damage is not the customer’s fault, no additional charges will apply. In case of an accident or damage, the deposit will be withheld until the repair cost is known. If the cost exceeds the deposit, the person signing the contract agrees to pay the difference.
Interior Condition of the Van: If the interior of the van is in a deplorable condition upon collection (for example, full of sand, wet, or requiring specialized cleaning), the cost for such cleaning will be charged, which will be 100€.
Chemical Toilet: It is mandatory to use scented bags to use the toilet in a dry manner. If used otherwise, the toilet must be emptied at the end of the rental. If it is returned full or overflowing, an additional charge of 50€ will apply. Please note that in Tenerife, there are no designated places for emptying chemical toilets, and doing so elsewhere is illegal. The toilet must be returned empty and clean. If not, it will be cleaned and disinfected, which will incur a 50€ charge.
Van Return in Proper Condition: If an extra service such as cleaning or water tank filling has not been contracted, the van must be returned in the same condition it was received: clean, with a full water tank, vacuumed, and with laundry completed. If it is not returned this way, the van will need to be cleaned and prepared for the next guest, which will incur an extra charge of 150€.
Incidents: If, for any reason, we are unable to deliver the van to the next customer on time, the cost of the incident will also be charged.
Be at least 25 years old and have a valid license for 2 years. Make the payment of the reservation with a card in which you are the holder. To make sure that everything is in order we will need you to send us a photo of your identity document and your driving license by email.Incidents and Road Assistance:
If you encounter any incidents, traffic accidents, or need roadside assistance, please call me so I can manage it efficiently. My contact number is +34 672 50 63 45.
I am always on my phone, but if for any reason I do not answer, here are the numbers for roadside assistance:
- Sevillana, Chicharrera, Madrileña (Liberty Seguros): 900101369
- Abriguitos, Murciana (Mapfre): 918365365
- Lagunera (Generali Seguros): 900 903 433 or 911 123 443
Insurance and Deposit:
The vans are covered by third-party insurance, which includes roadside assistance, fire, theft, and windows. However, they do not have comprehensive insurance, meaning damages to the van itself are not covered by the insurance.
For this reason, a deposit of 500€ is required, which will be used if the van suffers any damage. If the repair cost exceeds 500€, the guest agrees to pay the difference to the following bank account:
Ismael Rodríguez Martín
IBAN: ES1201825731140201568082
Cancellation or modification of the reservation
>> To cancel or modify the reservation, you have to let us know as soon as possible and use the same way that you used to make the reservation.
>> If you cancel your reservation 15 days or more in advance, the full deposit will be returned to you.
>> Due to force majeure, (illness, death of a family member, pandemics, strikes...) the reservation can be changed or the full deposit will be returned.
>> Upgrade Policy, we reserve the right to upgrade
or choose a similar van.
>>Once the contract has been signed and payment has been made, if it is decided not to continue with the rental for reasons other than force majeure, 50% of the payment intended for the rental will be returned + €500 deposit as long as the van has not suffered any damage. .
At My Little Camper Tenerife, we deeply appreciate the trust you place in us by choosing us for your camper adventure on the beautiful island of Tenerife. We are a family-owned business, and while our resources may be limited, our commitment to providing unforgettable experiences is boundless.
Our vehicles, although old, are meticulously maintained to ensure they are always in perfect condition and ready to take you on your next journey. However, like any machine, there are occasions when unexpected issues arise, and it becomes necessary to take them to the workshop. These issues might sometimes be beyond our control, such as damage caused by a previous guest, whether due to an accident or any other element of the vanWe want to assure you that we do everything possible to minimize any inconvenience this may cause.
We understand how important it is for you to have a hassle-free experience during your trip. That’s why, when problems arise and our vehicles require repairs, we are dedicated to assisting you in the best way possible. We offer alternative accommodation options in one of the hostel (private room) in the area while your van is in the workshop so you can continue enjoying your time on the island.
We ask for your understanding and patience during these situations. We work diligently to resolve any issues quickly and to make your experience as pleasant as possible. However, if for any reason you cannot accept the possibility of occasional problems, we recommend considering other options in the market. Transparency and honesty are paramount to us, and we want you to have the best experience possible, even if it means suggesting you look for a van with another company.
We appreciate your understanding and trust in My Little Camper Tenerife. We are here to help you create unforgettable memories during your journey, and we will do everything in our power to make your experience unforgettable, despite the challenges that may arise along the way.
My Little Camper is not responsible for any issues arising from breakdowns or accidents with the vans. As we have explained previously, guests renting these vans understand the risks associated with renting a second-hand vehicle.
The van may become unavailable due to an unforeseen event, such as a last-minute breakdown or an accident. This is a problem that we cannot control or predict, and it is a risk that the guest must be willing to take. We have contacts with skilled professionals who are ready to work hard to resolve such unforeseen issues as quickly as possible. However, there is still a minimal possibility that we may have to cancel the van reservation due to the mentioned problems.
My Little Camper cannot be held responsible for this issue or for finding an alternative van for your rental. We do not know the condition or legality of other vehicles, which is why we cannot take responsibility for them in case our vehicles break down. In such a situation, we would refund the deposit and provide you with the best possible advice to help you find a solution and continue with your vacation.
Rates
Base Rate:
The base rate prices for each van vary depending on the season. Below are the prices per night, depending on the van and the season.
Prices:
Sevillana
Low season (April 1 – September 31): 75€
High season (October 1 – March 31): 80€
Christmas (December 22 – January 9): 85€
Chicharrera
Low season (April 1 – September 31): 70€
High season (October 1 – March 31): 75€
Christmas (December 22 – January 9): 80€
Abriguitos
Low season (April 1 – September 31): 45€
High season (October 1 – March 31): 50€
Christmas (December 22 – January 9): 55€
Murciana (same as Sevillana)
Low season (April 1 – September 31): 75€
High season (October 1 – March 31): 80€
Christmas (December 22 – January 9): 85€
Madrileña
Low season (April 1 – September 31): 80€
High season (October 1 – March 31): 85€
Christmas (December 22 – January 9): 90€
Lagunera (same as Madrileña)
Low season (April 1 – September 31): 80€
High season (October 1 – March 31): 85€
Christmas (December 22 – January 9): 90€
Seasons:
- Low season: April 1 to September 31
- High season: October 1 to March 31
- Christmas: December 22 to January 9
Base Service:
The base service is included in the rental and covers the following:
- Auto check-in and check-out at 15:00 and 12:00, respectively, at the standard location in El Médano (see location on Google Maps).
- Cleaning not included: Cleaning is not included in the base service, but you can add it as an extra service.
How cleaning works with the Base Service:
If you choose the base service, where cleaning is not included, the van will be clean and ready for use at check-in. However, before check-out, you will need to ensure that it is returned in the same condition.
To do this, you will need to go to the gas station located just before reaching El Médano (see location on Google Maps: Gas Station Location) and perform the following tasks:
- Fill the water tank for the shower.
- Clean the exterior of the van.
- Vacuum the interior of the van.
- Wipe down the entire van with a cloth and cleaner (including the bathroom, fridge, table, furniture, and drawers).
- Clean the dishes.
- Do the laundry (bedding and towels).
We recommend arriving 2 hours before check-out to have enough time to complete all these tasks. At the same gas station, you will be able to perform all these tasks, and the van will have cloths and cleaner for you to use.
Cleaning Guide:
A detailed guide will be provided with the steps to ensure the van is in good condition before check-out. This guide will help you complete all tasks correctly and efficiently.
Extra Service:
If you prefer more convenience and flexibility, we offer an extra service that includes the following additional services:
- Check-in and check-out at San Isidro: If you prefer to check in at San Isidro, we offer the option to do so at 15:00, and check-out at 12:00 in El Médano (see locations on Google Maps).
- Van cleaning: Includes full cleaning of the interior.
- Filling of the water tank.
- Laundry: Includes bedding and towels.
- Dishwashing: We take care of washing the dishes and utensils at the end of the rental.
Price of extra service: 60€ (must be requested at the time of booking to arrange the details).
Additional Conditions:
- Extension of hours: If you wish to extend the check-in or check-out time beyond the established times, you can request it in advance and there will be an additional cost of 10€ per extra hour, subject to availability.
