Terms and conditions

Pick-up and Drop-off Times:

Pick-up and drop-off times are set according to the base rate or selected additional services:

Base Rate:

• Check-in will be at 15:00 at the entrance of El Médano (see location on Google Maps).
• Check-out will be at 12:00 at the same location.
• To get from San Isidro to El Médano, you can take bus 408 or a taxi for 8€, with a journey time of approximately 5 minutes.

Extra Service:

• Check-in will be at 15:00 in San Isidro (see location on Google Maps).
• Check-out will be at 12:00 in El Médano (see location on Google Maps), and then you will return to San Isidro.
• If you wish to extend the check-in or check-out times, this must be requested in advance to check availability. This service has an additional cost of 10€ per extra hour.

Deposit and Return Conditions:

The deposit is a sum of money (500€ in cash) given upon receiving the van to ensure it is returned in the same condition it was delivered. We are understanding and know that minor scratches or small damages, like paint damage from a small stone on the asphalt, will not be charged. However, these are the points we consider when picking up the van:

• Punctuality: We ask that you respect the check-in and check-out times. We recommend leaving 1 hour and 30 minutes between your arrival at the airport and the check-in time. If there is a delay of more than 15 minutes from the agreed time, an additional fee of 20€ will be charged. If the delay exceeds one hour, an extra night will be charged.

• Diesel: At check-in, a photo will be taken to verify the fuel level. The van must be returned with a full tank or the same fuel level as at the time of delivery. If the tank is not filled or forgotten, the corresponding cost for the difference will be charged.

• Damages to the Van (Exterior and Interior): We understand that the van is not a 4×4 and should not be driven on unpaved roads without care. The insurance covers all damages except those caused by improper use (such as accidents or driving on unsuitable roads). If damage occurs due to improper use, the repair cost will be covered by the deposit, always with a submitted invoice. If the damage is not the customer’s fault, no additional charges will apply. In case of an accident or damage, the deposit will be withheld until the repair cost is known. If the cost exceeds the deposit, the person signing the contract agrees to pay the difference.

• Interior Condition of the Van: If the interior of the van is in a deplorable condition upon collection (for example, full of sand, wet, or requiring specialized cleaning), the cost for such cleaning will be charged, which will be 100€.

• Chemical Toilet: It is mandatory to use scented bags to use the toilet in a dry manner. If used otherwise, the toilet must be emptied at the end of the rental. If it is returned full or overflowing, an additional charge of 50€ will apply. Please note that in Tenerife, there are no designated places for emptying chemical toilets, and doing so elsewhere is illegal. The toilet must be returned empty and clean. If not, it will be cleaned and disinfected, which will incur a 50€ charge.

• Van Return in Proper Condition: If an extra service such as cleaning or water tank filling has not been contracted, the van must be returned in the same condition it was received: clean, with a full water tank, vacuumed, and with laundry completed. If it is not returned this way, the van will need to be cleaned and prepared for the next guest, which will incur an extra charge of 150€.

• Incidents: If, for any reason, we are unable to deliver the van to the next customer on time, the cost of the incident will also be charged.

Be at least 25 years old and have a valid license for 2 years. Make the payment of the reservation with a card in which you are the holder. To make sure that everything is in order we will need you to send us a photo of your identity document and your driving license by email.

🚨 Incidents and Road Assistance

If you encounter any incidents, traffic accidents, or need roadside assistance, please call me so I can manage it efficiently. My contact number is +34 672 50 63 45.

I am always on my phone, but if for any reason I do not answer, here are the numbers for roadside assistance:

• Sevillana, Chicharrera, Lagunera (Liberty Seguros): 900 101 369

• Abriguitos, Federica (Mapfre): 918 365 365

🛡️ Insurance Conditions

All our campervans come with third‑party insurance for one driver, including roadside assistance, and this is included in the rental price.

This policy does not cover damage to the vehicle itself or its fit-out. By signing the rental agreement, the guest agrees to bear the full cost of repairing any damage incurred during the rental period, whether to the vehicle or its interior.

A €500 security deposit must be paid by bank transfer before the start of the rental.

This deposit will be used to cover any repairs.

If the repair cost exceeds €500, the guest agrees to pay the difference before the end of the reservation.

The deposit is returned at check‑out, provided no damage is found. However, bank processing times may vary, and we are not responsible for delays outside our control.

🔒 Optional Coverage Upgrades

What is an excess (franchise)?
The excess is the maximum amount the renter is responsible for if a claim is made.
It applies per damaged part of the vehicle (e.g., left side, right side, front, back), not to the entire vehicle as a whole.

• Basic: No coverage—any damage must be fully paid by the guest.

• Extra: You cover the first €900 per affected part; My Little Camper covers the rest.

• Premium: You cover the first €500 per affected part; My Little Camper covers the rest.

Cancellation or modification of the reservation
>> To cancel or modify the reservation, you have to let us know as soon as possible and use the same way that you used to make the reservation.
>> If you cancel your reservation 15 days or more in advance, the full deposit will be returned to you.
>> Due to force majeure, (illness, death of a family member, pandemics, strikes...) the reservation can be changed or the full deposit will be returned.
>> Upgrade Policy, we reserve the right to upgrade
 or choose a similar van.
>>Once the contract has been signed and payment has been made, if it is decided not to continue with the rental for reasons other than force majeure, 50% of the payment intended for the rental will be returned + €500 deposit as long as the van has not suffered any damage. .

At My Little Camper Tenerife, we deeply appreciate the trust you place in us by choosing us for your camper adventure on the beautiful island of Tenerife. We are a family-owned business, and while our resources may be limited, our commitment to providing unforgettable experiences is boundless.

Our vehicles, although old, are meticulously maintained to ensure they are always in perfect condition and ready to take you on your next journey. However, like any machine, there are occasions when unexpected issues arise, and it becomes necessary to take them to the workshop. These issues might sometimes be beyond our control, such as damage caused by a previous guest, whether due to an accident or any other element of the vanWe want to assure you that we do everything possible to minimize any inconvenience this may cause.

We understand how important it is for you to have a hassle-free experience during your trip. That’s why, when problems arise and our vehicles require repairs, we are dedicated to assisting you in the best way possible. We offer alternative accommodation options in one of the hostel (private room) in the area while your van is in the workshop so you can continue enjoying your time on the island.

We ask for your understanding and patience during these situations. We work diligently to resolve any issues quickly and to make your experience as pleasant as possible. However, if for any reason you cannot accept the possibility of occasional problems, we recommend considering other options in the market. Transparency and honesty are paramount to us, and we want you to have the best experience possible, even if it means suggesting you look for a van with another company.

We appreciate your understanding and trust in My Little Camper Tenerife. We are here to help you create unforgettable memories during your journey, and we will do everything in our power to make your experience unforgettable, despite the challenges that may arise along the way.

My Little Camper is not responsible for any issues arising from breakdowns or accidents with the vans. As we have explained previously, guests renting these vans understand the risks associated with renting a second-hand vehicle.

🚐 Vehicle Availability & Substitution

Vehicle availability may be affected by unforeseen contingencies such as last‑minute breakdowns or accidents. This risk is beyond our control and must be assumed by the renter.

• We operate a fleet of 5 vehicles and have a network of professionals ready to address any issue promptly.

• If a problem cannot be resolved quickly, we will provide a replacement campervan, subject to availability.

• The substitute may be smaller than the originally booked vehicle. In that case, we will refund the price difference pro‑rata for the remaining days.

• If the guest does not accept the replacement, they may opt for a refund of the unused rental days instead.

If we are unable to provide any replacement vehicle, we will refund the security deposit and the cost of the remaining unused rental days, and offer guidance to help the guest find an alternative solution so their trip can continue.

Rates
Base Rate:

The base rate prices for each van vary depending on the season. Below are the prices per night, depending on the van and the season.

Prices:

Sevillana
Low season (April 1 – September 31): 75€
High season (October 1 – March 31): 80€
Christmas (December 22 – January 9): 85€

Chicharrera
Low season (April 1 – September 31): 70€
High season (October 1 – March 31): 75€
Christmas (December 22 – January 9): 80€

Abriguitos
Low season (April 1 – September 31): 45€
High season (October 1 – March 31): 50€
Christmas (December 22 – January 9): 55€

Murciana (same as Sevillana)
Low season (April 1 – September 31): 75€
High season (October 1 – March 31): 80€
Christmas (December 22 – January 9): 85€

Madrileña
Low season (April 1 – September 31): 80€
High season (October 1 – March 31): 85€
Christmas (December 22 – January 9): 90€

Lagunera (same as Madrileña)
Low season (April 1 – September 31): 80€
High season (October 1 – March 31): 85€
Christmas (December 22 – January 9): 90€

Seasons:

• Low season: April 1 to September 31
• High season: October 1 to March 31
• Christmas: December 22 to January 9

Base Service:
The base service is included in the rental and covers the following:

• Auto check-in and check-out at 15:00 and 12:00, respectively, at the standard location in El Médano (see location on Google Maps).
• Cleaning not included: Cleaning is not included in the base service, but you can add it as an extra service.

How cleaning works with the Base Service:
If you choose the base service, where cleaning is not included, the van will be clean and ready for use at check-in. However, before check-out, you will need to ensure that it is returned in the same condition.

To do this, you will need to go to the gas station located just before reaching El Médano (see location on Google Maps: Gas Station Location) and perform the following tasks:

• Fill the water tank for the shower.
• Clean the exterior of the van.
• Vacuum the interior of the van.
• Wipe down the entire van with a cloth and cleaner (including the bathroom, fridge, table, furniture, and drawers).
• Clean the dishes.
• Do the laundry (bedding and towels).

We recommend arriving 2 hours before check-out to have enough time to complete all these tasks. At the same gas station, you will be able to perform all these tasks, and the van will have cloths and cleaner for you to use.

Cleaning Guide:
A detailed guide will be provided with the steps to ensure the van is in good condition before check-out. This guide will help you complete all tasks correctly and efficiently.

Extra Service:
If you prefer more convenience and flexibility, we offer an extra service that includes the following additional services:

• Check-in and check-out at San Isidro: If you prefer to check in at San Isidro, we offer the option to do so at 15:00, and check-out at 12:00 in El Médano (see locations on Google Maps).
• Van cleaning: Includes full cleaning of the interior.
• Filling of the water tank.
• Laundry: Includes bedding and towels.
• Dishwashing: We take care of washing the dishes and utensils at the end of the rental.

Price of extra service: 60€ (must be requested at the time of booking to arrange the details).

Additional Conditions:

• Extension of hours: If you wish to extend the check-in or check-out time beyond the established times, you can request it in advance and there will be an additional cost of 10€ per extra hour, subject to availability.