There are two available rates: full day and half day. If check-in is after 12:00, it is considered a half day, and similarly, if check-out is before 12:00, it is also counted as a half day. Billing is based on days, not nights.
To confirm a reservation, a payment of one day in advance is required as a deposit, and the remaining balance must be paid upon arrival. The deposit need to be pay by bank transfer. The remaining payment for rent and cleaning costs will be made in cash. Additionally, a security deposit of €500 is required, payable by bank transfer.
Any bank fees of any kind, are the sole responsibility of the customer and not My Little Camper. Some banks may impose fees if they are located outside the European Union.
In the event of currency exchange fluctuations during transactions, the amounts may not match the calculated values. If the amount is less than agreed upon, the difference must be paid in cash upon arrival. If, upon returning the security deposit in euros, the amount at the currency exchange rate is lower than desired by the customer, My Little Camper Tenerife will not be held responsible for any compensation.
We offer flexibility for pick-ups and drop-offs, provided they align with our working hours. If scheduling coordination proves challenging, we have set standard times to ensure service efficiency. Check-out is scheduled for 4:00 PM, and check-in is set at 11:00 AM. The specific location for check-in and check-out will be determined between San Isidro and El Médano, subject to confirmation. If an alternative location is requested for van delivery or pickup, availability must be confirmed, and this additional service incurs a cost of 1€ per kilometer.
Our standard hours for conducting check-ins and check-outs are from 9:00 AM to 8:00 PM. If a different time is required, availability must be confirmed, and an additional fee of 30€ will apply.
To reach us from the northern airport, we provide information for using bus service 343 that connects both airports. From the southern airport, you can opt for a taxi or a bus to San Isidro. Alternatively, taking a bus to Santa Cruz (bus 20) and connecting with another to San Isidro (bus 110) is also possible.
From the southern airport, frequent buses to San Isidro are available, or a taxi can be taken for added convenience.
In summary, we offer flexibility in both timings and locations, but coordination and confirmation of availability are necessary for additional services. Additionally, we provide information for public transportation options and taxis to reach our facilities from both airports.
The security deposit is an additional amount (500€ in cash) that is handed over upon receiving the van to ensure it is returned in the same condition it was received. We understand that minor scratches or small chips in the paint may occur, and we won’t charge for those. Here are the points we consider when picking up the van:
Punctuality: We kindly ask you to respect our time and be punctual for both check-in and check-out. It is recommended to allow 1 hour and 30 minutes from the airport arrival time to check-in. If there is a delay of more than 15 minutes from the agreed-upon time for check-in or check-out, an extra charge of 20€ will be applied. If the delay exceeds one hour, an additional day will be charged.
Diesel: When you receive the van, the fuel tank will be full or half full. When returning it, it should be in the same condition. If you haven’t been able to fill the tank or have forgotten, unfortunately, we will have to charge you for it.
Damage to the van (exterior and interior): I understand that the van is not a 4×4 that can go through any road or beach, so I am very careful when driving. Our insurance does not cover damages to the rented van (it covers everything else). If something breaks or is damaged due to misuse (an accident where we are at fault, driving on a poorly maintained unpaved road, etc.), we will cover the repair cost from the deposit funds, justified by an invoice. If something breaks due to normal use and it is not your fault, there will be no additional charge.
If there has been an accident or damage caused by you, and a workshop is estimating the repair cost, the deposit will be retained until the total cost is known. The remaining deposit will be refunded via bank transfer to an IBAN number provided by you.
If the repair cost exceeds the deposit, the contract signer agrees to pay the difference.
Interior condition of the van: If the interior of the van is in a terrible state at pick-up, filled with sand, wet, and requires hiring a specialized cleaning company, the driver will be charged for the cleaning bill.
Chemical toilet (Potty): It is recommended to use perfumed bags when using the toilet as a dry toilet. If the toilet is used in another way, it must be emptied at the end of the reservation. If it is returned full or overflowing, an extra charge of 50€ will be applied.
If, for any reason, we cannot return the van on time to the next guest, a charge will also be applied for the cost of this incident.
Be at least 25 years old and have a valid license for 2 years. Make the payment of the reservation with a card in which you are the holder. To make sure that everything is in order we will need you to send us a photo of your identity document and your driving license by email.Our vans are registered as rental vehicles without a driver and you have the corresponding professional insurance. It is because of them that they are 100% legal and you will not have to worry about anything in the case of an accident.
The insurance of the van is to third parties (the damage of the van is not covered)
What do I do if I have a traffic accident or the van broke down?First of all, contact me and I will help you in any way possible.Cancellation or modification of the reservation
>> To cancel or modify the reservation, you have to let us know as soon as possible and use the same way that you used to make the reservation.
>> If you cancel your reservation 15 days or more in advance, the full deposit will be returned to you.
>> Due to force majeure, (illness, death of a family member, pandemics, strikes...) the reservation can be changed or the full deposit will be returned.
>> Upgrade Policy, we reserve the right to upgrade
or choose a similar van.
>>Once the contract has been signed and payment has been made, if it is decided not to continue with the rental for reasons other than force majeure, 50% of the payment intended for the rental will be returned + €500 deposit as long as the van has not suffered any damage. .
At My Little Camper Tenerife, we deeply appreciate the trust you place in us by choosing us for your camper adventure on the beautiful island of Tenerife. We are a family-owned business, and while our resources may be limited, our commitment to providing unforgettable experiences is boundless.
Our vehicles, although old, are meticulously maintained to ensure they are always in perfect condition and ready to take you on your next journey. However, like any machine, there are occasions when unexpected issues arise, and it becomes necessary to take them to the workshop. These issues might sometimes be beyond our control, such as damage caused by a previous guest, whether due to an accident or any other element of the vanWe want to assure you that we do everything possible to minimize any inconvenience this may cause.
We understand how important it is for you to have a hassle-free experience during your trip. That’s why, when problems arise and our vehicles require repairs, we are dedicated to assisting you in the best way possible. We offer alternative accommodation options in one of the hostel (private room) in the area while your van is in the workshop so you can continue enjoying your time on the island.
We ask for your understanding and patience during these situations. We work diligently to resolve any issues quickly and to make your experience as pleasant as possible. However, if for any reason you cannot accept the possibility of occasional problems, we recommend considering other options in the market. Transparency and honesty are paramount to us, and we want you to have the best experience possible, even if it means suggesting you look for a van with another company.
We appreciate your understanding and trust in My Little Camper Tenerife. We are here to help you create unforgettable memories during your journey, and we will do everything in our power to make your experience unforgettable, despite the challenges that may arise along the way.
My Little Camper is not responsible for any issues arising from breakdowns or accidents with the vans. As we have explained previously, guests renting these vans understand the risks associated with renting a second-hand vehicle.
The van may become unavailable due to an unforeseen event, such as a last-minute breakdown or an accident. This is a problem that we cannot control or predict, and it is a risk that the guest must be willing to take. We have contacts with skilled professionals who are ready to work hard to resolve such unforeseen issues as quickly as possible. However, there is still a minimal possibility that we may have to cancel the van reservation due to the mentioned problems.
My Little Camper cannot be held responsible for this issue or for finding an alternative van for your rental. We do not know the condition or legality of other vehicles, which is why we cannot take responsibility for them in case our vehicles break down. In such a situation, we would refund the deposit and provide you with the best possible advice to help you find a solution and continue with your vacation.
DRIVING AND VEHICLE USE
- To start the vehicle, turn the key until the dashboard lights come on. Then, wait for about 6 seconds before turning the key to start the vehicle.
- The van has short gears. Never rev it more than 2500rpm. Revving it too much can reduce the engine’s lifespan and potentially damage the turbo or head gasket.
- It is recommended to drive the van at 100 km/h and not exceed 120 km/h. If you go over 100 km/h, the van will have higher diesel consumption.
USE OF CAMPER FEATURES
- Bed: To convert the sofa into a bed, position yourself in the middle of the sofa to pull it out evenly. Then, place the backrest in the new gap and adjust the bed to the size of the mattress. To set up the bed, use the mattress protector, sheet, and finally, the duvet.
- Kitchen: At the rear of the van, there is a small table with 4 holes where you can place the stove. You can also use the camping table for more space. Do not cook inside the van as there is limited space, and the risk of fire is high. Cooking utensils and dishes are in the cabinet on the left side of the van.
- Refrigerator: Set the refrigerator to 6 degrees to prevent the auxiliary battery from draining.
- Shower: The shower is at the rear of the van. Connect the connector, then activate the switch right next to the connector. Remember to turn off the shower when you finish using it. Otherwise, the pump will burn out and need replacement. If the water tank runs out, it can be refilled at a gas station. To refill the tank, remove the cap (it doesn’t have a key) and fill the tank up to the maximum mark.
- 12V Electricity: The van has 2 USB ports. One is in the front on the left side next to the fridge cabinet, and the other is at the rear on the left side. If you need to connect a laptop, let us know, and we will provide you with an adapter.
